Q: What if I want to cancel the order right after payment?
A: Please contact us immediately if you would like to make changes to your order.

Q: Do you have international shipping?
A: Sorry, no. Products on FIFINE website are not available for global shipping. Delivery covers UK, CA and US (APO/FPO address is not included). For customers who live outside these regions, you can check out on FIFINE AliExpress Store.
Address of the US warehouses: 17531 Railroad St., Unit A, City of Industry, CA, 91748 United State
Address of the CA warehouses: 450 Derwent PL, Delta, BC V3M 5Y9 Canada
Address of the UK warehouses: Plot 1, Lyons Park, Lyons Dr, Coventry, West Midlands CV5 9PF United Kingdom

Q: When will my order ship?
A: We process your order as soon as we receive it. And because of current situation, the processing time could take up to ONE business day, which is not added up to the shipping time.

Q: What if I provide the wrong/I want to change the shipping address?
A:
If you find out the incorrectness or want to make changes before receiving shipping confirmation notification. Please message us as soon as possible so that we can correct the address or cancel the order. We are available at email: web@fifine.cc or Facebook messenger:https://m.me/FifineStore
If the package has already been shipped, we will message you with the carrier info as soon as possible. Then you can contact them to relocate a correct address. If it can not be changed, we have to wait till the package being sent back to proceed a refund. And if it is not returned to sender successfully, we have no responsibility for issuing a refund or replacing the package.

Q: When can I expect my package to arrive?
A:
1. If it is a pre-order or back-order that is in stock, your package will be shipped first.
2. Delivery takes 4-7 days (based on your location), which counts from the day when your order is processed. Shipping cost is free when your order weighs below 1.51 kg.
3. If it is emergent order that needs to be delivered on a specific date, please contact us before placing the order.

Q: When will I receive my shipment tracking number?
A: You will receive a notification email about the tracking information once your order leaves warehouse that is close to your location.

Q: What if tracking info indicates the package was received but I haven't actually receive it?
A:
First off, please wait for one more business days, tracking info update could be ahead of the actual delivery.
Next, if you still haven't received package, please call and email the local post office. They will have more info than we can see online.
At last, when post office is not able to help find the package, you should send us the screenshots of communication with post office as evidence for us to file a complaint. With a response from Post Office through your contact, confirming that package is missing, we will do a refund on the product price.

Q: What is your return policy?
A: FIFINE MICROPHONE offers Free Return within 30 days, counting from the date when the tracking info shows delivered.
But it does not cover bulk purchase (more than three), intact item, item ordered by mistake. If you wish to return a product, please contact us.

Q: How do I request a return?
A: Please follow the steps below to return a product:
1. Contacted our email at web@fifine.cc with your order number and the reason for return (Any product shipped to us without a return authorization will be returned to the customer at his or her expense).
2. We will email you back to confirm the product condition. Custoemr will have responsiblity to help provide the info (pictures and recording) we required. Then we will give instructions for returning and a return number.
3. Ship your unused product in its original packaging to the address identified in our email.
4. Note: Return shipping fee is covered by FIFINE only if returns are for defective products, products that were not described accurately, or incorrect orders. Whether a product is defective depends the info that customer provides (pictures and recording).

Please be sure to use the original box, and the shipping carton and its packing material to ship the item back (the item is returned in the same condition as it was when shipped).
You are responsible for shipping the products back to us.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Q: After I have returned a product, when will I see the refund in my account?
A: After receiving and examining your returned product(s), your refund will appear in your account within 3 to 5 business days. Please be aware that the refund will depend on the policies of PayPal that was used for payment.

If buyer bought more than THREE products at a time, any one of them is defective, we will provide the free replacement.
But if buyer decides to return them all, we will charge a restocking fee of 30% of the order total. And buyer is responsible for the shipment back to FIFINE local factory.

Once package has been shipped out, order cancellation is not possible. When product arrives, buyers are responsible for arranging return shipping and covering the cost by themselves and emailing us back with tracking number. If buyer decides to refuse package instead, we will charge a restocking fee of 30% of the order total.
Notice: Refund of "refuse-to-receive" item does not cover the origianl shipping fee, That means in this case, we will send back the payment of only the product listed price.

An intact item is one that its package has been opened and it works without a problem. If you want to return an intact product, the return shipping cost shall be covered on customer side. And we will deduct the original shipping fee from the refund total.

A defective item is one that is inoperable but has no apparent damage. If you receive a defective product, please contact our email for assistance.
Notice: Whether a product is defective depends the info that customer provides (pictures and recording).

If the order arrives at you with obvious shipping damage, please refuse the delivery and email us with your order number. If you have accepted it, please save all packaging material and paperwork for the order and also email us for instructions.
If you dispose of packaging material, you jeopardize our chances of making a claim, and you may not receive the return.

We take no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of the product. Though you still can email us for assistance on repairing or replacing components.

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in FIFINE MICROPHONE store are not refundable.
Notice: We are sorry that the price fluctation during pandemic is not refundable.

Prices and availability of products are also subject to change without notice. Errors will be corrected where and when discovered. We reserve the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. If your payment has already been processed for the purchase when your order is canceled, we will issue an immediate refund.

Question 1: Does this work with zoom meetings?
Answer: Yes, you just need to go to the audio setting of zoom meetings and select the USB Audio Device as the microphone. And select the proper speaker as the output device.

Question 2: I am teaching zoom fitness classes and i play music through the computer. can i also use this mic and have my voice through the computer at same time?
Answer: If you want the others in the Zoom meetings could hear your voice and the music at the same time, you will need to select this mic as the input device, and use the share the screen function of Zoom to share the music on your computer. Feel free to send a message to our email if you need more suggetions.

Question 3: I want to use it with obs to live stream (there will be 2 persons/speakers). so in this case, will we need to buy 2 transmitters? will it work?
Answer: Sorry, only one transmitter will sync with receiver. But becasue computer allows you to use multiple USB devices at the same time, you can just buy two sets of K031B and use them. For setting them up with OBS on Windows, an app called voice meter banana will help. If you are Mac user, just setup an aggregated device. Then you are good to for two people streaming on the same computer.

Question 4: Will this work to speak, amplify my voice, and then send my amplified voice back out through the speakers on my classroom computer/smartboard?
Answer: Yes, it will. However, the effect is depends on how big the classroom is. I was told by another teacher that her classroom was too small (most students would hear her regular voice as well as the projection of the mic so it sounded like an echo even though there was no lag in sound). Just for your reference.

Question 5: Is there a bluetooth lavlier microphone that broadcasts to bluetooth speakers availible ?
Answer: Sorry no, it doesn't have the setting to Bluetooth with speaker. And for lav mic, you really have to boost the mic signal to make the sound clear and loud. So the speaker need to have 1/4" mic input or to be powerful enough. So the result will not be optimum, even if you can wire up the mic with Bluetooth speaker.

Question 6: Has anyone used this mike with dragon naturally, the dictate program? i don't have bluetooth on my pc and thinking of buying this as an alternative.
Answer: You just need to plug the USB receiver into your computer and choose the "USB PnP Audio Device" as the input device on your software setting.

Question 7: Does this work with Android?
Answer: It should work with proper USB type C adapter. But we cannot be sure that is your case. We have tested it with only Samsung S7/8 and Note 8, Google Pixel 2, and the mic works.

Question 8: Can you buy the usb?
Answer: The usb receiver is only compatible with the Fifine USB wireless microphone. If you bought a Fifine USB wireless microphone before and want to order a usb receiver for backup, you can get it in our website.